Privacy Policy

At roobet, operating through the domain roobet-ca.casino, protecting your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit or use our online casino services. This Policy applies to all players, visitors, and users of our website, ensuring transparency and compliance with Canadian privacy laws and relevant industry standards. The effective date of this Privacy Policy is June 10, 2025.

Who We Are

roobet is operated by Roobet Gaming Ltd., a company duly registered and incorporated under the laws of Canada. Our registered office is located at:

1234 Casino Avenue,
Suite 567,
Toronto, ON M5V 2T6,
Canada.

Registration Number: CA-987654321

The person responsible for data protection and privacy compliance within our organization is the Data Protection Officer (DPO). You may contact the DPO or our Data Protection Department by email or via our website contact form:

Email: [email protected]
Contact form: https://roobet-ca.casino/contact.html

What Personal Data We Collect

In order to operate the roobet online casino platform securely and efficiently, we collect and process various categories of data, including:

Personal Data: This includes your full name, date of birth, email address, phone number, mailing address, and any identity verification documents you provide in accordance with KYC (Know Your Customer) procedures.
Technical Data: Information about your device, such as IP address, browser type and version, operating system, and technical logs generated during your interaction with our website.
Payment Data: Details related to your deposits and withdrawals, including bank account information, credit/debit card details, transaction history, and payment service provider information.
Behavioral Data: Data tracking your activity on our platform, such as betting history, game preferences, clicks, session duration, and interactions with various casino features.
Cookies and Similar Technologies: Information collected via cookies, web beacons, pixels, and other tracking technologies to enhance user experience, perform analytics, and provide personalized content.

Legal Basis for Processing

roobet processes your personal data based on the following legal grounds in accordance with Canadian privacy legislation and industry best practices:

User Consent: Where required, your explicit consent is obtained for specific uses of your data, such as marketing communications and certain tracking technologies.
Contract Fulfillment: Processing is necessary to perform the contract between you and roobet, including account management, payouts, game facilitation, and customer support.
Legitimate Interests: We process your data to protect against fraud, conduct analytics to improve service quality, and ensure platform security, provided such interests do not override your fundamental privacy rights.
Compliance with Legal Obligations: We collect and process personal data as required for regulatory compliance, including KYC and AML (Anti-Money Laundering) measures and reporting requirements imposed by Canadian authorities.

Purpose of Processing

Your personal data is processed by roobet for the following purposes:

To provide and maintain our casino services and platform functionality.
To verify your identity and age as part of regulatory compliance.
To process deposits, withdrawals, and manage your account transactions securely.
To improve and personalize our services and enhance user experience through analytics and behavioral data.
To communicate with you regarding your account, promotional offers (where consented), and service updates.
To detect, prevent and respond to fraud, suspicious activities, and other security threats.
To fulfill any other lawful purposes related to our contractual and legal obligations.

Disclosure & Sharing

roobet may share your personal data with third parties only in the following circumstances:

Payment Partners: Such as banks and payment processors, to facilitate transactions securely and comply with financial regulations.
Service Providers: Including IT support, hosting providers, customer service, analytics, and marketing partners who assist in operating and improving the casino service, under strict confidentiality obligations.
Regulatory Authorities: When required by law or regulation, including gambling regulators, law enforcement, and tax authorities in Canada.
Affiliates and Marketing Networks: Only with your explicit consent, for managing advertising campaigns, partnerships, and tailored promotions.

All partners and third parties are obliged to implement appropriate protections to ensure your data is handled securely and confidentially in accordance with applicable laws.

International Transfers

Your personal data may be transferred to and processed in countries outside Canada, including the United States and European Union member states, by trusted partners and service providers engaged by roobet. In such cases, we ensure that:

Transfers comply with applicable Canadian data protection laws.
Appropriate safeguards are in place, such as the use of Standard Contractual Clauses approved by Canadian and international authorities.
Only parties providing an adequate level of data protection or subject to binding corporate rules handle your information.

Data Retention

roobet retains your personal data only as long as necessary for the purposes outlined in this Policy or as required by law. Specific retention periods include:

Personal Data: Retained for no longer than five (5) years following account closure or last interaction, to comply with regulatory obligations and potential disputes resolution.
Payment Data: Retained in accordance with financial and tax regulations, typically no less than five (5) years.
Behavioral and Technical Data: Retained for analytical and service improvement purposes for up to two (2) years, unless longer retention is necessary for compliance or dispute prevention.
Cookies and Tracking Data: Retention depends on the type of cookie but typically ranges from session duration up to two (2) years, manageable via your device settings.

Personal data will be deleted or anonymized upon expiry of the retention period, user request (where applicable), or when it is no longer necessary for its collection purposes.

Your Rights

Under applicable Canadian privacy laws and regulations, you have the following rights regarding your personal data processed by roobet:

Right of Access: You may request access to the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure: Subject to legal obligations, you may request deletion of your personal data.
Right to Restrict Processing: You have the right to ask us to limit the use of your personal data under certain circumstances.
Right to Object: You may object to certain processing activities, including direct marketing and profiling.
Right to Data Portability: You can request your personal data be transferred to another service provider, wherever technically feasible.
Withdrawal of Consent: You may withdraw any consent previously given for processing, such as marketing communications, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise your rights, please contact our Data Protection Officer at [email protected].

Cookies & Tracking Technologies

roobet uses various cookies and tracking technologies to enhance your experience and optimize our services:

Session Cookies: Temporary cookies deleted when you close your browser, essential for navigation and session management.
Persistent Cookies: Remain on your device for a set period to remember preferences, login details, and improve usability.
Third-Party Cookies: Used by advertising and analytics partners to collect information across multiple sites for targeted advertising and performance measurement.

These cookies serve purposes including:

Functional: Ensuring website operation and saving your preferences.
Analytics: Tracking and analyzing usage to improve services.
Advertising: Delivering customized ads with your consent.

You can manage or disable cookies through your browser settings or our internal cookie management panel available on the website. Note that disabling certain cookies may affect the functionality and user experience of the platform.

Data Security

roobet employs robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

Use of SSL/TLS encryption protocols to secure data transmission.
Encryption of sensitive data stored within our systems.
Access controls limiting data access to authorized personnel only.
Regular security audits and penetration testing conducted by internal teams and independent experts.
Comprehensive staff training on data protection principles and confidentiality obligations.
Implementation of incident management processes to promptly address and mitigate data breaches.

Complaints & Contacts

If you have questions regarding this Privacy Policy, data processing practices at roobet, or wish to lodge a complaint, please contact our Data Protection Officer at:

Email: [email protected]
Feedback form: https://roobet-ca.casino/contact.html

Should you believe that your privacy rights have been violated or if you are dissatisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada or other relevant supervisory authority.

Updates

roobet reviews and updates this Privacy Policy regularly to reflect changes in legal requirements, technology, or our services. We will notify users of material changes by posting a prominent notice on our website and updating the "effective date" at the top of this Policy.

The last revision of this Privacy Policy was made on June 10, 2025.